Using the travel services provided by travel agencies is consistently one of the most popular forms of leisure. It often happens that the actual quality of service and standard of accommodation differ significantly from those stemming from the offer of a travel agency, the provisions of the contract or  the information contained in the tourist catalogue. For example, instead of a wide, sandy beach tourist goes on a narrow, stony, crowded coastal strip; rather than a room with a sea view tourist gets at his disposal a room with a view of the facade of the building standing next door, or instead of the highest standard of accommodation he/she is situated in a dirty room with no air conditioning and fungus on the wall. Not satisfied tourist is entitled to pursue claims from the travel agency for financial compensation for failing to perform the conditions of rest provided by the contract and the loss of enjoyment of the tourist’s leave in connection with the improper performance of the contract.

The scope of legal aid

We offer our Clients professional legal services against travel agencies for improper performance of the contracts for the provision of tourist services and incurring damages consisting of wasted vacation.
We provide legal assistance in proceedings complaints against a travel agency, in the case of unsatisfactory completion of negotiations, we represent our Clients in court proceedings against the organizer of the trip, in order to obtain a judgment awarding damages satisfying our Client.
As part of our duties, we are ready to provide assistance in all matters related to tourism and the tourism law, in particular by:

  • representation of Clients in proceedings before the travel agencies and the courts,
  • drafting legal opinions, advice and consultation in the field of tourism and law redress and compensation from travel agencies,
  • submission on behalf of the Client complaints and requests for consumer ombudsmen, Polish Chamber of Tourism, the Office of Competition and Consumer Protection.


Cieciórski, Wacławik Spółka Partnerska Radców Prawnych
ul. Słowackiego 39/4
87-100 Toruń

tel. 00 48 56 621 95 39

e-mail: kancelaria@kancelariacw.pl